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FAQ

Appointments

How soon can I get an appointment?

For non-urgent matters, many of our patients are able to get appointments within 1 week. Please note that Thursday evening appointments are very popular and fill up quickly! We reserve appointments each day for acute issues, allowing YOU to see YOUR doctor when you are sick- simply call the office in the morning to schedule.

How can patients contact someone in an emergency?

For true medical emergencies, call 911 immediately. For urgent matters that cannot wait until the office reopens, call our office number and you will be connected to Dr. Z or another on-call physician.

Do I need my medical records transferred to NFMJC prior to my first visit?

If you have your medical records available, that is great! Bring them with you or email them to NFMJC@northside.com. You can also ask your last doctor's office fax them to 770-476-6131. If not, no worries, we can request records on your behalf while you are in the office.

Our Doctors & Office

Are all NFMJC providers board-certified?

Dr. Zachowski has been board-certified by the American Board of Family Medicine since 2016. To become board-certified, physician must successfully complete an ACGME-accredited family medicine residency program and pass a day-long certification exam. To maintain certification, physicians must complete 150 hours of continuing medical education annually, participate in self-assessment and performance improvement projects, and uphold ABFM standards for professionalism and personal conduct. Additionally, physicians must pass a recertification exam every 10 years.

Directions & Parking

Use “4385 Johns Creek Parkway” for GPS. As you enter the office park, we are tucked into the back left corner. There is ample parking available in front of the office.

Medications & Labs

What is the process for medication refills?

Medication refills can be requested through your pharmacy or on our patient portal. We handle refill requests during our regular business hours, so please allow up to 2 business days for a response.

How can patients view lab results?

Patients are able to view and print lab results directly on the patient portal. Patients can also expect to receive a message from Dr. Z anytime labs or other tests are ordered; please call or message the office if you do not hear about your results within 10 days.

Billing & Insurance

Whom should patients contact regarding billing or account questions?

All billing from our office is handled by Northside Hospital. If you have questions about your bill, please call the Billing Customer Service Department at 404-851-6500 Monday through Friday between 8:00 a.m. - 4:00 p.m. EST; or visit https://www.northside.com/patients-visitors/billing-and-insurance/billing-faqs.

What insurance plans does NFMJC accept?

We accept most major insurance plans, Medicare and Medicaid. For the most up-to-date list, please visit https://www.northside.com/patients-visitors/billing-and-insurance/insurance-and-coverage.

Checkups & Visits

Can you treat a whole family or do children need a pediatrician?

Dr. Z welcomes patients from birth and up! Family doctors are specially trained to provide comprehensive primary care to infants and children as well as adults, including well-child visits, treatment of common childhood conditions such as asthma and ADHD, and sick visits. Our office features a kid-friendly waiting area, a dedicated pediatric exam room large enough to accommodate siblings and strollers, Canadian and European techniques to address fear of injections (such as topical numbing agents) and most importantly, a personal relationship with a doctor who knows your whole family.

Do I need to see a GYN for my pap smear? What about a mammogram?

What about a mammogram? We love our OB/GYN colleagues! They are experts in pregnancy and delivery, top-notch surgeons and specialists in pelvic disease. But we also believe in providing primary care for your whole body. This includes screening for breast and cervical cancer screening, contraception, and screening and treatment of STIs. We follow evidence-based best practice guidelines (such as ASCCP risk-based management consensus guidelines for abnormal cervical cancer screening tests and cancer precursors) and promise to let you know when a referral is necessary… just like any other body part.

What’s including in a routine physical? Are physicals covered by insurance?

Are physicals covered by insurance? A physical, also known as a “head-to-toe physical” or “preventive health exam,” is a though review of your general well-being. The doctor will review your medical problems, perform a complete physical examination, and make recommendations concerning your health. This may include general recommendations regarding diet and exercise, age appropriate immunizations and cancer screening exams such as a pap test, prostate exam or breast exam, and screening lab work.

Commercial insurance plans and Medicaid generally cover a physical once every year or once every 12 months. Occasionally if you have a new health concern or other established diagnosis that needs to be addressed during your preventive visit, your provider may bill part of the exam as your preventive exam and part of it as an office visit for treatment of your diagnosis, The portion of your visit related to the treatment of your diagnosis would apply towards your deductible and coinsurance/copayment. Medicare does not cover routine preventative physicals.

Ready for an appointment?
Call our office to make an appointment or to refer a patient. Contact Us